FAQs

♡ Shipping & Delivery

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What are your shipping times? Most orders arrive within 7–15 business days, depending on your location.

Do you offer tracking? A tracking number is provided once your order has been processed.

Why is my tracking not updating? Tracking may take 3–5 business days to update during international transit.

Do you ship internationally? Yes, we ship worldwide.

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How long does processing take? Processing takes 1–3 business days.

Can I change or cancel my order? Once processing begins, changes may not be possible.

What if I entered the wrong address? If your order hasn’t shipped, we may be able to update it.

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Do you accept returns? Returns are accepted for damaged or incorrect items.

What if my item arrives damaged? Send a clear photo within 7 days and we’ll assist.

Do you offer refunds for delays? Refunds for transit delays are not guaranteed.

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Where are your products made? Our pieces are sourced from trusted international partners.

Will my items arrive together? Items may ship separately.

Why does my item look slightly different? Slight variations may occur due to lighting or manufacturing.

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Is my payment information secure? Yes — checkout is encrypted and secure.

What payment methods do you accept? We accept major cards and secure payment options.

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How do I contact customer support? Messages sent through our contact form are reviewed daily.